Giving and Taking a Telephone Message


Read the caller's comments and choose the best response.


Hello. I'm calling for Mr. Johnson.

A. Mr Johnson isn't here right now. Can I take a message?
B. May I ask who's calling, please?
C. I'm afraid Mr. Johnson will be out of town until next Tuesday. Is there any way I can help you?











































Yes. Could you tell him that Brad Alexander called, please.

A. Certainly. Would you like him to call you back?
B. OK. Could I have your number please, Mr. Alexander?
C. Could you spell your name, please?










































Yes. My name is Brad Alexander.

A. Please hold, Mr. Alexander. I'll put you through.
B. Please hold, Mr. Alexander. I'll see if he's available.
C. Oh, yes Mr. Alexander. Mr. Johnson is expecting your call. I'll put you through.








































Yes. Could you give him a message when he gets back?

A. Certainly. Go ahead, sir.
B. Wait! I need a pen.
C. I guess so.








































Yes, please. At his convenience.

A. Does Mr. Johnson have your telephone number, sir?
B. I'll tell him. Goodbye.
C. May I have your telephone number, please?











































Yes. My number is area code 415 863-9367.

A. Fine. I'll give Mr. Johnson your message. Goodbye, sir.
B. That's area code 415 863-9367, correct?
C. Could you repeat that, please?











































Yes. My first name is Ron, R-O-N. And my last name is Alexander, A-L-E-X-A-N-D-E-R.

A. Thank you, Mr. Alexander. And could I have your phone number, please?
B. What's your name again?
C. OK, Mr. Alexander. Does Mr. Johnson have your number?











































Thank you.

A. You're welcome, sir. Please hold while I transfer you.
B. No sweat.
C. Hey, it's nothing. Don't mention it.











































Thank you.

A moment later-
A. He's not in, sir. Can you call back later?
B. He's too busy to talk with you sir. Can I take a message?
C. Mr. Johnson is with a client right now, Mr. Alexander. Can I take a message for you?











































Thank you.

A. Forget it.
B. You're welcome.
C. I'll be happy to anytime.













































Could you please tell him I called and ask him to give me a ring sometime this week?

A. OK. So, it must not be very important, right?
B. I sure will, Mr. Alexander. May I have your number, please?
C. Well, OK. Hold on. I want to write this down.











































STOP!


Wait! I need a pen.

This response is inappropriate for the following reasons:
Here is a better alternative:

Yes, sir. One moment please.


START OVER










































STOP!


I guess so.

This question is inappropriate for the situation for the following reasons:
Here is a better alternative:

Certainly, sir. Please go ahead.
I'd be happy to, sir. Please go ahead.

START OVER











































STOP!


Does Mr. Johnson have your telephone number, sir?

This question is inappropriate for the situation for the following reasons:
Here is a better alternative:

May I take your number please, sir?
Would you like to leave your number, sir?

START OVER































































STOP!


I'll tell him. Goodbye.

This response is inappropriate for the following reasons:
Here are a couple of better alternatives:

May I take your phone number, please?
Could I have your phone number, please?

If you have gotten their phone number:
Thank you, Mr. Alexander. Will there be anything else?
START OVER































































Yes. It's area code 963, 393-9862

A. I didn't hear you.
B. I'm sorry, sir. Could you repeat the number again, please?
C. What?











































STOP!


Fine. I'll give Mr. Johnson your message. Goodbye, sir.

This response is inappropriate for the following reasons:
Here are a couple of better alternatives:

That number is 415 863-9367. Is that correct, sir?

If you have gotten their phone number:
Thank you, Mr. Alexander. Will there be anything else?
START OVER











































Yes. That's right.

A. Ok. Bye bye, sir.
B. I will give him the message, sir. Is there anything else I can do for you?
C. Great. I'll talk to you later, then. Goodbye, sir.











































Yes. The number is 415 863-9367.

A. Great. I got it. Thank you, Mr. Alexander. I'll give him the message. Goodbye.
B. Thank you, Mr. Alexander. I will give him the message. Is there anything else I can do for you today?
C. Isn't that area code in San Francisco?











































Yes. The phone number is 415 863-9367.

A. Great. I got it. Thank you, Mr. Alexander. I'll give him the message. Goodbye.
B. Thank you, Mr. Alexander. I will give him the message. Is there anything else I can do for you today?
C. Isn't that area code in San Francisco?











































STOP!


What's your name again?

This response is inappropriate for the following reasons:
Example:

May I have your name again, please?
Would you please repeat that?
START OVER











































STOP!


OK, Mr. Alexander. Does Mr. Johnson have your number?

This response is inappropriate for the following reasons:
Example:

May I take your number please, sir?
Would you like to leave your number, sir?
START OVER











































Congratulations!


You have successfully completed your call.


START OVER











































STOP!


No sweat.

This response is inappropriate for the following reasons:
Here is a better alternative:

You're welcome, sir.
START OVER











































STOP!


Hey, it's nothing. Don't mention it.

This response is inappropriate for the following reasons:
Here is a better alternative:

You're welcome, sir.
START OVER































































STOP!


He's not in, sir. Can you call back later?

This response is inappropriate for the following reasons:
Here is a better alternative:

I'm sorry. He's not in. Would you like to leave a message?
I'm sorry. He's not in. May I take a message?
Could I have your name and telephone number, sir?
May I please have your name and telephone number?


START OVER











































STOP!


He's too busy to talk with you sir. Can I take a message?

This response is inappropriate for the following reasons:
Here is a better alternative:

He's tied up right now sir. Can I take a message, please?
He's not available at the moment, sir. Would you like to leave a message?


START OVER











































Yes. Could you tell him that Brad Alexander called, please.

A. Certainly. Would you like him to call you back?
B. OK. Could I have your number please, Mr. Alexander?
C. Could you spell your name, please?










































STOP!


Forget it.

This response is inappropriate for the following reasons:
Here is a better alternative:

My pleasure, sir.
You're welcome, sir.


START OVER































































Congratulations!


You have successfully completed the conversation.

START OVER











































STOP!


I'll be happy to anytime.

This response is inappropriate for the following reasons:
Here is a better alternative:

You're welcome, sir.
START OVER











































STOP!


OK. So, it must not be very important, right?

This response is inappropriate for the following reasons:
Here is a better alternative:

I will give him your message, sir.
START OVER











































Congratulations!


You have successfully completed the conversation.
STOP!


xxxxxxx This response is inappropriate for the following reasons:
Here is a better alternative:

xxxxxxxx
START OVER











































STOP!


Well, OK. Hold on. I want to write this down.

This response is inappropriate for the following reasons:
Here is a better alternative:

Yes, sir. Just a minute, please.
START OVER











































STOP!


I didn't hear you.

This response is inappropriate for the following reasons:
Here is a better alternative:

I'm sorry. Could you repeat that, please?
START OVER









































Yes. The number is area code 963, 393-9862.
A. Thank you sir. I'll give him the message. Will there be anything else? B. Right. Well, listen, it's about my lunch time. Do you need anything else? C. Fine. I'll give him your message. Bye bye.










































STOP!


What?

This response is inappropriate for the following reasons:
Here is a better alternative:

Could you repeat that, please?
START OVER











































STOP!


Ok. Bye bye, sir.

This response is inappropriate for the following reasons:
Here is a better alternative:

xxxxxxxx
START OVER











































No. That's all. Thank you.
A. Forget it. It's no big deal.
B. My pleasure. Goodbye, sir.
C. You're welcome, sir. Bye bye.











































STOP!


Great. I'll talk to you later, then. Goodbye, sir.

This response is inappropriate for the following reasons:
Here is a better alternative:

OK, sir. Is there anything else I can do for you?
START OVER











































STOP!


Great. I got it. Thank you, Mr. Alexander. I'll give him the message. Goodbye.

This response is inappropriate for the following reasons:
Here is a better alternative:

Thank you. Is there anything else I can do for you?
START OVER











































No. That will be all. Thank you.

A. Forget it. It's no big deal.
B. My pleasure. Goodbye, sir.
C. You're welcome, sir. Bye bye.











































STOP!


Isn't that area code in San Francisco?

This response is inappropriate for the following reasons:
Here is a better alternative:

That number is 415 863-9367, correct?
START OVER











































No. That will be all. Thank you.

A. Forget it. It's no big deal. B. My pleasure. Goodbye, sir. C. You're welcome, sir. Bye bye.










































STOP!


Right. Well, listen, it's about my lunch time. Do you need anything else?

This response is inappropriate for the following reasons:
Here is a better alternative:

Thank you. Can I do anything else for you?
START OVER











































STOP!


Right. Well, listen, it's about my lunch time. Do you need anything else?

This response is inappropriate for the following reasons:
Here is a better alternative:

Thank you. Can I do anything else for you?
START OVER











































STOP!


Fine. I'll give him your message. Bye bye.

This response is inappropriate for the following reasons:
Here is a better alternative:

Thank you. Can I do anything else for you?
START OVER











































STOP!


Forget it. It's no big deal.

This response is inappropriate for the following reasons:
Here is a better alternative:

You're welcome, sir.
START OVER











































Congratulations!


You have successfully completed your call.


START OVER











































Congratulations!


You have successfully completed your call.


START OVER













































STOP!


Forget it. It's no big deal.

This response is inappropriate for the following reasons:
Here is a better alternative:

You're welcome, sir.
START OVER






























































copyright 1999 Daniel Roggenkamp. All rights reserved.
Email: eslweb@yahoo.com